• Is there State Sales Tax or Shipping Costs on my order?

    Orders shipped within Pennsylvania are subject to 6% Sales Tax. We do not collect sales tax for orders delivered outside PA. The consumer is responsible to pay sales tax on any purchase which is otherwise subject to state or local taxes.  Free Shipping is included on all "Qualified" Replacement Cushion Orders.
  • How quickly will I receive my new Whitecraft Replacement Cushions after I place my order?

    Whitecraft Replacement Cushion Orders normally Ship in about 6-24 Weeks pending fabric availability.  You will be notified in the event of any delay due to an out of stock or discontinued fabric.  Please place your order in advance to allow for delays which may occur during peak ordering season from April to September.
  • I am unsure which Whitecraft Outdoor Furniture Collection I have.  How can I be certain before I place an order for replacement cushions?

    Please email several pictures of your set to SALES@WICKEREAST.COM  and we will be happy to assist in identifying your Whitecraf Collection.
  • Why are there different Prices and Grades of Fabrics?

    Grade A fabrics are the least costly and Grade D fabrics are the highest.  The Grade of fabrics is determined by the Textile and Fabric Finishing Mills who manufacture them. This process takes into consideration the color, and complexity of producing an individual pattern. Unlike a solid color fabric, those with specific patterns may also require significantly more yardage for “centering” during the cutting process. This additional loss of material may also translate into higher fabric grade levels.
  • Grade B, C & D Fabrics are more costly than Grade A Fabrics. Does this mean that the higher price fabrics will always outperform a lesser price fabric from the standpoint of wear or fading?

    No, All Sunbrella High Performance Solution Dyed Acrylics perform equally regardless of Fabric Grade.
  • Is mildew ever a factor with outdoor cushions and furniture?

    Occasionally.  Mildew grows on dirt, pollen or other organic matter which collects on the surface of a material which remains damp and shaded for extended periods of time.  This condition is most prevalent on covered or screened porches, as well as fully exposed areas, particularly with northern exposure. Cushions and furniture should be kept clean using  Sunbrella® Care & Cleaning Instructions.  Keep a close watch for this condition during long periods of overcast and hot humid weather, even if you are currently using outdoor furniture covers.  Although excessive sunlight is not recommended, a moderate amount will actually help to curtail this problem.  The use of Solution Dyed Acrylic Fabrics such as Sunbrella is always recommended for outdoor use.
  • Is it necessary to store my cushions and furniture indoors during the winter season if I already have outdoor covers for my furniture?

    It is recommended that Whitecraft Outdoor Wicker Furniture and Cushions be stored indoors during the off season.  When possible, Cushions should always be removed & stored in a secure dry location such as a basement, closet or under a bed.  We have heard of isolated instances over the years where critters such as mice and squirrels have completely destroyed furniture and cushions when left outside on the furniture during the cold months.  
  • What can I do to extend the lifespan and appearance of my new furniture or replacement cushions?

    Keep your cushions & frames clean.  When using these products indoors, use blinds or shades to filter sunlight from windows as well as overhead skylights. When using these products under a covered porch, the use of outdoor protective furniture covers is suggested to help shield the cushions & frames from the natural elements as well as dirt and pollen in the air.  In a fully exposed situation, Solution Dyed Fabrics and outdoor furniture covers are strongly recommended.  When possible, always store your frames and cushions indoors during the off season to help protect and maximize the lifespan of your investment.